Privacy Policy of 1win in Kenya

A reputable gambling establishment needs to have the licenses and permits to operate legally. 1Win Kenya meets this requirement as it holds a license issued by the Government of Curacao. In order to adhere to gambling regulations and safeguard users personal information the company ensures that data is collected and processed for purposes as stated in its privacy policy.

Users are asked to give their consent for data processing and agree to the terms outlined in the document. Those who do not agree are advised to exit the website as access to services may be limited.

1Win Kenya retains the right to update its policy terms with notifications sent via email if any changes impact user rights. The updated version will always be accessible on the website for players to review any adjustments, in advance.

Data Categories

1Win Kenya gathers data from platforms of any company, including their official website, mobile app and the 1Win app. This information is utilized to identify users and improve their user experience. The key categories of data collected include;

  • User Provided Information; Users are required to input details such as their name, phone number, date of birth, gender, email address and identification document when they create or verify their profile.
  • Automatically Collected Data; Upon visiting the site the company automatically reviews information like IP address, browser type, device specifications, language preferences, session duration and other relevant details.
  • Additional Data Sources; 1Win Kenya may refer to sources for player information or collaborate with third parties, as necessary.

Reasons for Data Collection

A casino could utilize players personal details in the following scenarios;

  • Agreeing to Terms; When individuals register on 1Win they agree to terms outlined by the company, which may include using personal information for fulfilling responsibilities.
  • Compliance with Laws; Being a casino operating in Kenya 1Win is required to collaborate with bodies to address issues such, as money laundering, terrorist financing, fraud and cybercrime.
  • Business Objectives; The establishment aims to broaden its reach and enhance the quality of its services.
  • Customer Permission; At times customers might consent to their data being utilized for marketing endeavors.

Methods of Application

The company uses information in a manner for various purposes;

  • Providing customers access to services.
  • Assisting in managing user requests and processes.
  • Offering support. Interacting with customer service representatives.
  • Ensuring players comply with casino regulations.
  • Preventing activities on the platform and reducing risks.
  • Enhancing the quality of products and services.
  • Developing products based on player preferences testing them and introducing them on the platform.
  • Safeguarding clients data privacy.
  • Analyzing the companys operations. Devising new business strategies.
  • Facilitating secure financial transactions.
  • Assessing users gaming behavior in accordance, with gaming guidelines.
  • Monitoring player activities to maintain an environment.
  • Empowering clients to exercise their rights.

Information Disclosure

1Win Kenya keeps information confidential and does not share it with others except in cases;

  • Affiliated companies, within the 1Win group may access customer data.
  • Suppliers and partners might require player information to deliver top notch services.
  • Compliance responsibilities could lead to sharing private data with government agencies for investigative purposes.
  • Personal information may be shared with partners who refer customers to the gaming venue.

Security Measures

1Win Kenya prioritizes safeguarding the privacy of its players with measures in place;

  • Data Protection; Players personal details are securely encrypted using methods such, as SSL and TLS.
  • Restricted Access; Only a select group of trusted employees who have signed confidentiality agreements are authorized to handle customers private information.
  • Network Safety; The company works closely with security firms to maintain the integrity of its network.
  • Data Center Surveillance; Security personnel physically oversee data centers regularly monitoring activity logs for any signs of behavior.

Customer Service

Kenyan consumers are advised to get in touch with customer service if they feel their rights have been infringed need to make updates to their details seek clarification, on policy terms or face any issues. To seek assistance individuals can email their queries to [email protected]. If the problem persists after contacting the manager it will be escalated to the management of the company. In case a resolution cannot be reached between the company and a player the individual still has the option to reach out to their data protection authority.